Support
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
UNLESS OTHERWISE STATED ITEMS ARE SENT VIA ROYAL MAIL 2ND CLASS. RECORDED & DHL COURIER.
ITEMS RETURNED TO US BY ROYAL MAIL WILL BE RE-DESPATCHED FREE OF CHARGE IF WE ARE FOUND TO BE AT FAULT (eg WRONG ADDRESS ENTERED). IF WE ARE NOT AT FAULT FOR ANY REASON THE ITEMS WILL BE RE-DESPATCHED ONLY WHEN PAYMENT FOR THE FULL POSTAGE PRICE HAS BEEN RECEIVED TOGETHER WITH A £1.00 ADMIN FEE. POSTAL INSURANCE DOES NOT COVER NON-DELIVERY IF THE ROYAL MAIL WERE UNABLE TO DELIVER DUE TO REASONS BEYOND THEIR CONTROL (eg NO-ONE HOME)
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 2 days business days. International orders are generally received in under 12 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received