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Terms and Conditions

About Satellite and Aerial Supplies

This web site is owned and operated by Satellite & Aerial Supplies who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details

Satellite & Aerial Supplies
Unit 5 Grange Lane Beenham Industrial Area Beenham Berkshire RG7 5PP United Kingdom
Phone: 0118 9713500
Fax: 0118 9714601
Email: info@satelliteandaerialsupplies.com

VAT Registration Number 799 6244 60

Company number: 05116337

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments and PayPal..

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Shipping And Handling

Unless otherwise stated items are sent via Royal Mail 2nd class standard. For orders over £30 are sent using Royal Mail Signed For. Large consignments can be sent using UKMail, Tufnells or Parcel force courier services. Items returned to us will be re-despatched free of charge if we are found to be at fault (e.g. wrong address entered). If we are not at fault for any reason the items will be re-despatched only when payment for the full postage price has been received together with a £1.00 admin fee. Postal insurance does not cover non-delivery if the delivery service were unable to deliver due to reasons beyond their control (e.g. no-one home).

Delivery Schedule

We try to send your order right away. We will normally send your order to you in 2 days business days.

 

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. For items with long delays you will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made 20% VAT is added..

Guarantee

We guarantee your satisfaction.

Price Changes

Prices may change without notice.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0118 9713500 (International +44 0118 9713500) or fax us on 0118 9714601 or write to us at Unit 5 Grange Lane Beenham Industrial Area Beenham Berkshire RG7 5PP

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

We have the right to charge a re-stocking fee.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.